Purchase rules
1. CONCEPTS
1.1. El. shop – The Seller’s website/store (www.ikrautas.lt), which identifies the Buyer, his/her order, contact details, billing and delivery details;
1.2. the Seller – UAB Įkrautas, company code 305604922, address: Ozo g. 3-5, LT-08200 Vilnius , phone +370 647 00009; e-mail. email: info@ikrautas.lt;
1.3. Buyer – a natural person of legal age, a natural person who is a minor (from 14 to 18 years of age) and who has the consent of his/her parents or guardians (except for the cases when he/she independently disposes of his/her own income), a legal person or an authorised representative of the above mentioned persons who purchases Goods from the Seller;
1.4. Goods – Seller’s Email. the goods sold in the shop;
1.5 Order – a list of goods to be purchased by the Customer;
1.6 Rules – the Buying and Selling Rules, which set out the relationship, rights, obligations and responsibilities between the Buyer and the Seller.
2. GENERAL PROVISIONS
2.1. These Terms and Conditions are a binding legal document between the parties, which sets out the rights, obligations, purchase of the Goods, terms of payment for the Goods, delivery and return of the Goods, the liability of the parties, and other provisions relating to the purchase and sale of the Goods when purchasing Goods from the Seller.
2.2. The Buyer, when submitting an Order to the Seller, shall be obliged to acquaint itself with these Terms and Conditions and shall confirm that it has done so when it provides the necessary data for the conclusion of the Contract and delivery of the Order.
2.3. The Seller has the right to change the Rules at any time, taking into account the requirements established by law. The Buyer will be informed about the changes in the Rules in the E-Shop.
3. MOMENT OF APPLICATION OF THE RULES
3.1. The rules for the relationship between the Buyer and the Seller shall apply from the moment when:
3.1.1. The buyer places the order via Email. In the Shop, provide the data required to conclude the Contract, deliver the order, and click on the “Buy” link;
3.1.2. When buying by telephone, the Buyer provides the Seller with the necessary data for concluding the Agreement, forming and delivering the Order;
3.1.3. The Buyer submits the Order and the documents required to use the consumer credit service agreement provided by the leasing companies.
4. RIGHTS OF THE BUYER
4.1. The Buyer has the right to purchase Goods from the Seller in accordance with these Rules.
4.2. The Buyer shall have the right to withdraw and return the Goods purchased on E-Commerce within fourteen days without giving any reason. In the shop. The Buyer shall notify the Seller of the return of the Goods in accordance with the provisions of this Article by means of a statement in free form setting out its decision to refuse and return the Goods. Notification of the withdrawal and return of the Goods shall be made to the Seller by e-mail. by post to the following email address. In the shop. The Buyer shall send or hand over the Goods to the Seller without delay and no later than fourteen days from the date of the notification of withdrawal and return of the Goods. The Buyer shall bear only the direct costs of returning the Goods. The Goods to be returned must be unused and in the same condition at the time of acceptance of the Goods by the Buyer.
4.3. The Buyer shall have the right to withdraw and return the Goods after the expiry of the 14-day period referred to in Article 4.2. The Buyer must notify the Seller in writing, specifying the Good(s) to be returned and the reason for the return. For the sake of clarity, this provision does not imply that the Seller is obliged to accept the returned Goods and that the Seller shall decide on the return of the Goods on a case-by-case basis after having examined the return request. If the Seller decides to accept the returned Goods, the return and handover of the Goods shall be made on terms separately agreed between the Buyer and the Seller.
4.4. The Buyer may exercise the right provided for in Clause 4.3 of the Conditions only if the Goods have not been damaged, their appearance has not changed substantially and they have not been used.
4.5. In the event that the Buyer purchases a set of Goods from the Seller and in accordance with Regulations 4.3. the right provided for in Clause 4.1, he/she wishes to reject the particular Product(s), he/she must return the whole set of Goods to the Seller. In the event that any of the Goods in the set do not meet the requirements set out in Clause 11.4 of the Rules, the Seller shall have the right to refuse to accept the returned set of Goods.
4.6. Articles 4.2. and 4.3. of these Rules shall not apply to packaged Goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons.
5. OBLIGATIONS OF THE BUYER
5.1. The Buyer must pay for the Goods and accept them in accordance with these Rules.
5.2. When using the E-shop, the Buyer undertakes to comply with these Rules, other conditions provided in the E-shop and the legal acts of the Republic of Lithuania.
6. RIGHTS OF THE SELLER
6.1. The Seller shall have the right to set a minimum Order size at its discretion, i.e. y. a minimum amount which will result in free delivery of the Buyer’s Order. The amount of this sum shall be specified in the Seller’s delivery conditions.
6.2. If the Buyer attempts to damage the Email. the stability and security of the operation of the shop or violates its obligations, the Seller shall be entitled to immediately and without notice limit or suspend his access to the E-shop. shop.
6.3. Where the Buyer chooses to comply with 8.1.3. In the event of any uncertainty regarding the information provided in the order, the Seller shall contact the Buyer using the contact details provided by the Buyer. The Seller shall have the right to cancel the Buyer’s order without prior notice to the Buyer if the Seller fails to contact the Buyer within 3 (three) working days.
6.4. In the event of any uncertainty regarding the order information, the Seller shall be entitled to contact the Customer using the contact details provided. The Seller shall have the right to cancel an order without prior notice to the Buyer if the Buyer fails to contact the Seller within three (3) working days and provide the required information.
6.5. The Seller has the right to cancel the order if there are stock problems or website errors that would prevent the original order from being fulfilled, or to offer to change the order so that it is acceptable to both parties. The Seller must, in writing or during a telephone call, inform the Buyer prior to the cancellation and refund if the order is not fulfilled. The Seller is not responsible and in no way has control over the time of refund at the Buyer’s bank or credit card provider.
6.6. The Seller has the right to cancel the order if third party payment service providers believe that the transaction may be unsafe, fraudulent or unreliable. The Seller returns the funds in the same payment method that was used when paying for the order and informs the Buyer by email or phone call. The Buyer can try to order again using another payment method.
7. OBLIGATIONS OF THE SELLER
7.1. The Seller undertakes to comply with these Terms and Conditions and the E-Commerce Terms and Conditions. To enable the Buyer to use the E-shop to access the E-shop under the terms and conditions set out in the E-shop. shop services.
7.2. The Seller undertakes to respect the Buyer’s right to privacy of his/her personal information and to process the personal data provided by the Buyer only in accordance with the procedures set out in Section 12 of the Terms and Conditions and the legislation of the Republic of Lithuania.
7.3. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer in accordance with the conditions set out in Section 9 of the Conditions.
7.4. If the Seller is unable to deliver the Goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer an analogous or, as far as possible, similar Goods. If the Buyer refuses to accept an analogous or similar Goods, the Seller undertakes to refund the money paid by the Buyer within 3 (three) working days, provided that prepayment has been made.
7.5. When the Buyer exercises the rights provided for in Clauses 4.2. – 4.3. of the Rules and under the condition provided for in Clause 4.5. of the Rules, the Seller undertakes to return the paid money to the Buyer within 14 (fourteen) days, calculated from the date of receipt of the notice of return of the Goods, but not earlier than until the Goods are returned to the Seller or until the Buyer provides proof that the Goods have been sent to the Seller.
8. PROCEDURE AND TERMS FOR PAYMENT OF GOODS
8.1. The Buyer may pay for the Goods in one of the following ways:
8.1.1. Electronic banking – it is a prepayment using the electronic banking system used by the Buyer. When paying for the Goods in this way, a payment is generated for the Buyer in the electronic banking system according to his / her Order. The Buyer transfers the money to the Seller’s account in the respective bank of its choice. The responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank’s electronic banking system.
8.1.2. Bank transfer – it is a prepayment when the Buyer transfers money from his / her account to the Seller’s account according to the submitted Order invoice.
9. DELIVERY AND COLLECTION OF GOODS
9.1. When ordering the Goods, the Buyer may choose the method of delivery of the Goods, i.e. y. use the delivery service provided by the Seller’s authorised representative.
9.2. Delivery of goods to the Buyer:
9.2.1. The Buyer undertakes to specify the exact place of delivery of the Goods by selecting the delivery service at the time of ordering.
9.2.2. The Buyer undertakes to collect the Goods himself or to designate a person to collect the Goods at the time of placing the Order. In the event that the Buyer (or other person specified) is unable to accept the Goods and the Goods have been delivered to the specified address and on the basis of other data provided by the Buyer, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the Goods to the wrong person.
9.2.3. Goods shall be delivered by the Seller or its authorised representative.
9.2.4. The delivery/transportation fee is based on the size of the Order and the delivery location.
9.2.5. When the Buyer wishes the Goods to be delivered outside Lithuania, the delivery terms of the Order shall be agreed upon in a separate agreement.
9.2.6. There is an additional charge for the delivery of Goods to the Curonian Spit region.
9.3. In all cases, the Seller shall be exempt from liability for breach of the time limit for delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
9.4. At the time of delivery of the Goods to the Buyer, the Buyer must together with the Seller or its authorized representative check the condition of the shipment and the Product (s) and sign the transfer –acceptance document of the shipment. After the buyer has signed the transfer –acceptance document of the shipment, the shipment is considered to have been delivered in a proper condition, there is no damage to the Goods, the cause of which is attributable to a non-factory defect, and there are no discrepancies in the assembly of the Product (s) (such that can be identified during an external inspection of the Goods). If the packaging of the delivered shipment is damaged (wrinkled, wet or otherwise externally damaged), the Product (s) is / are damaged and / or the Product (s) are not in complete assembly, the Buyer must indicate this in the transfer –acceptance document of the shipment and, in the presence of the Seller or its representative, to draw up a free-form report on the damage / non-conformity of the shipment and / or the Product (s). If the Buyer fails to do so, the Seller shall be released from liability to the Buyer for damage to the Goods, if the basis for such damage is not a factory defect and for discrepancies in the assembly of the Goods, if such discrepancies can be established during an external inspection of the Goods.
10. PRODUCT QUALITY GUARANTEE AND EXPIRATION DATE
10.1. The characteristics of each of the Seller’s Goods shall be set out in general terms in the description of the Goods attached to each Good.
10.2. The Seller shall not be liable for the fact that the Email. the colour, shape or other parameter of the Goods in the shop may not correspond to the actual size, shape and colour of the Goods due to the characteristics of the display used by the Buyer.
10.3. The Seller grants a guarantee of the quality of the Goods for a certain period of time for certain types of Goods, the specific term and other conditions of which shall be specified in the descriptions of such Goods. The description of the specific Product shall be deemed to be an integral part of these Terms and Conditions.
10.4. The quality guarantee provided by the Seller does not limit or restrict the rights of consumers, which are imposed on them by legal acts when purchasing a Product or service of poor quality.
10.5. The Seller does not provide after-sales service for the Goods, referring the Buyer to the centre providing after-sales service on a case-by-case basis.
10.6. In cases where the law sets a certain expiration date for specific Goods, the Seller undertakes to sell such Goods to the Buyer in such a way that he / she has a real opportunity to use such Goods before the expiration date.
10.7. In cases when the warranty period of the Product is not determined, in accordance with Article 10.3. of these Rules and when defects in the sold Goods become apparent, the Seller shall be liable for defects in the Goods that become apparent within two years from the delivery of the Goods. If it turns out that the sold Goods are defective, the Buyer has the right to apply to the Seller within the term specified in this Article in accordance with Article 11.2. of these Rules or to resolve the dispute in accordance with Article 14.3.
11. RETURN AND EXCHANGE OF GOODS
11.1. Defects in the Goods sold shall be eliminated, defective Goods shall be replaced and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania, the Government of the Republic of Lithuania of 22 July 2014. the Retail Trade Rules approved by Resolution No 738 and the provisions of these Rules.
11.2. The Buyer to whom the Goods have been sold inferior or defective Goods shall have the right, at its option, during the Warranty Period (Clauses 10.3 and 10.7):
11.2.1. to demand from the Seller to eliminate the defects of the Product free of charge (to repair the Product);
11.2.2. require the Seller to replace the defective Goods free of charge with Goods of suitable quality;
11.2.3. require the Seller to reduce the price accordingly;
11.2.4. claim a refund.
11.3. In order to return the Goods(s) in the cases referred to in the Regulations, the Buyer must contact the Seller and submit a free form written request for the return of the Goods.
11.4. When returning the Goods to the Buyer, in accordance with Clause 4.3. of these Rules, the following conditions must be met:
11.4.1. the returned Goods must be in their original packaging in good working order (this point does not apply in the case of returns of low quality Goods);
11.4.2. The goods must be in good condition and not damaged by the Buyer;
11.4.3. The Goods must be unused and in good condition (labels intact, protective films intact, etc.) (this does not apply in the case of returns of low-quality Goods);
11.4.4. the returned Product must be in the same set as received by the Buyer;
11.4.5. when returning the Goods, it is necessary to submit the document of its acquisition and a written request for the return of the Goods.
11.5. The Buyer may send the returned Goods using a courier of his/her choice. In the event that the Goods are returned pursuant to 4.2. and 4.3. the right provided for in clauses 2.1, the Buyer shall bear the costs of returning the Goods.
11.6. In all cases, the money for the returned Goods is transferred by payment order and only to the payer’s bank account.
12. PROTECTION OF PERSONAL DATA
12.1. When placing an Order, the Buyer must provide the Seller with personal data that allows the Seller to identify the Buyer, deliver the Order, contact for additional information if necessary, or (with the customer’s consent) use it for direct marketing purposes. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. We recommend that you read them carefully and make sure that you understand and accept all the provisions of the Privacy Policy.
12.2. By submitting the Order, the Buyer agrees to the sending of information notices to the e-mail address and telephone number specified by him, which are necessary for the execution of the Order of the Goods.
12.3. A Buyer who does not wish his / her email address or telephone number to continue to be used for direct marketing purposes must notify the Seller.
12.4. The Seller confirms that the personal data provided by the Buyer will be processed only for the purposes of the purchase of the Goods from the Seller and for the purposes of direct marketing (unless the Buyer notifies the Seller in accordance with the procedure referred to in Clause 12.3 of the Terms and Conditions that he/she does not want his/her personal data to be processed for the purposes of direct marketing). The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing delivery of the Goods or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the laws of the Republic of Lithuania.
12.5. The personal data used by the Buyer to make transfers from their credit or debit accounts to the Seller in banking systems shall be processed securely using Secure Socket Layer (SSL) certificates. The banks used by the Buyer are fully responsible for this personal data.
12.6. As a data subject, the customer has the right to obtain information on how his/her personal data is processed, to correct, delete or object to the processing.
12.7. In order to provide the Buyer with the full functionality of the E-Commerce service, the Buyer must be able to use the following services. shop options, the Seller records information on the Buyer’s computer (device) – cookies. The Seller shall use the information entered by the Buyer as a result of the Buyer’s previous Email address. to identify the visitor to the shop, to store information about the purchases placed in the Buyer’s shopping cart, to collect website traffic statistics. The Buyer has the possibility to view the information (cookies) recorded by the Seller and to delete some or all of the cookies recorded. The Customer also has the right to object to the storage and use of information (cookies) on his/her computer/device, but in this case, the Customer may not be able to use certain features of the E-shop. the shop’s functions may not be available to him. By accepting the Terms and Conditions, the Buyer agrees to the recording of information on his/her computer/device. The Buyer may withdraw this consent at any time by changing the settings of his/her web browser or by contacting the Seller.
12.8. Any request or instruction related to the processing of personal data must be submitted by the Buyer to the Seller in writing. Upon receipt of such request or instruction from the Buyer, the Seller shall provide a written response to the Buyer within 30 (thirty) calendar days.
12.9. If the Buyer does not agree with the provisions of Personal Data Protection specified in this section of the Rules, the Buyer loses the right to use the services provided by the E-Shop.
13. LIABILITY
13.1. The Buyer is fully responsible for the accuracy of the personal data provided by him / her. If the Buyer does not provide accurate personal data, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
13.2. The Buyer is responsible for the actions carried out through the use of the E-shop. shop.
13.3. The Seller shall be exempt from any liability where the loss is caused by the Buyer’s failure to read these Terms and Conditions, despite the Seller’s advice and obligations, when given the opportunity to do so.
13.4. If the Seller’s Email. the Shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities contained therein and does not maintain, control or represent such companies or persons.
13.5. The Seller shall not be liable for the proper performance of obligations between the Buyer and the Seller’s partners whose services the Buyer orders.
13.6. In the event of harm, the guilty party compensates the other party for the direct losses.
14. FINAL PROVISIONS
14.1. These Rules are drawn up in accordance with the legislation of the Republic of Lithuania.
14.2. Relationships arising under these rules are governed by the law of the Republic of Lithuania.
14.3. All disputes arising out of the application of these Rules shall be settled by negotiation. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania, including, but not limited to:
14.3.1. The Buyer has the right to submit a request / complaint regarding the Goods purchased in the E-Shop to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402, Vilnius, email: tarnyba@vvtat.lt, phone: 8 5 262 67 51, fax: 8 5 279 1466, on the website http://www.vvtat.lt/, as well as in county subdivisions of the State Consumer Rights Protection Authority);
14.3.2. The Buyer shall have the right to resolve the dispute through the Alternative Electronic Dispute Resolution (ADR) platform, which is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LT. The contact point in Lithuania is the State Consumer Rights Protection Service – http://www.vvtat.lt/;
14.3.3. The Buyer has the right to apply to a court in accordance with the procedure established by the Code of Civil Procedure of the Republic of Lithuania.
